We are committed to providing a high standard of service but occasionally
we may not live up to our promises. If this happens, we want to hear
from you as it gives us the chance to put matters right for you and
to improve our service for everyone.
In the first instance, please bring your complaint to the attention
of the chauffeur. He/she will make every effort to resolve the issue
immediately. If you are unable or unwilling to do this, or if the
matter remains unresolved, please send us an email at firstname.lastname@example.org as soon as possible.
Alternatively, you can write to us at:
Private Car Services
405 Kings Road
We will acknowledge all complaints within 72 hours
and endeavour to investigate and answer all complaints within 14
Should you still be dissatisfied, you can write to our governing
body, The Public Carriage Office (PCO), which is part of Transport
for London. The PCO licence vehicles (including black-taxis), and
their drivers (including chauffeurs), plus the operators that run
them, in the London area.
Public Carriage Office
15 Penton Street
Telephone: 0845 602 7000
Fax: 020 7941 7897